Support
Support at Aspen is made to feel like everything else we offer: clear, calming, and easy to take in. Whether you have a question about your order or need guidance on a product, we’re here with care that’s light in tone but steady in presence.
Response time: 24–48 hours
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing laws of [country_name]. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
[company_name] is committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Like most interactive web sites this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact us link on our website.
By accessing this website you consent to these terms and conditions. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
These terms and conditions form part of the Agreement between the Client and Ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
This website https://[site_url]/ is operated by [company_name], with the registered address [company_address].
ATTENTION: This is a legal agreement (the “Agreement”) between You, the individual, company or organization (“you,” “your,” or “Customer”) and our website (“we,” “our”, “Company”). By ordering, accessing, using or purchasing a product (“Product”) through this website, you are agreeing to be bound by, and are becoming a party to, this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product.
IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING OR BUYING ANY PRODUCT THROUGH THE WEBSITE AND PRINT A COPY FOR YOUR RECORDS.
Please carefully read the following terms and conditions as when you purchase any of the products from our website, you agree and are bound to the following terms and conditions.
This Agreement is between our website and you (“you” or “Customer”). This Section sets forth the terms and conditions which apply to the use by you of the website (as defined below) and any other subscription product or service offered for sale by our website.
The right to use any product or service offered by our website is personal to you and is not transferable to any other person or entity. We reserves the right to make changes to the website, policies, and these terms at any time without notice.
These products are not intended to diagnose, treat, cure or prevent any illness or disease. Consult with your physician for diagnosis or treatment. Use herbs as per instructions and always watch for any allergic reactions. The results on all products are not typical and not everyone will experience these results.
The information presented on this site is not presented with the intention of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health in cooperation with a licensed medical practitioner.
In the event that any individual should use the information presented on this website without a licensed medical practitioner’s approval, that individual will be diagnosing for him or herself.
This website neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the website. Under no circumstances are we liable for any loss or damage caused by your reliance on information obtained through the content on the website. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the website. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content.
You agree to defend, indemnify and hold harmless our website, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use by you of the website, including claims by other users, access, products or memberships.
Prices displayed are including sales tax.
Packages will arrive within 5–8 business days for metro locations, and within 5–12 business days for regional areas. Standard shipping and handling is included in all prices listed on this website. Please be advised that shipments are not sent out on Saturdays, Sundays, or on public holidays. All packages are shipped with insurance, and delivery is guaranteed. If your package is lost in transit, stolen, damaged, or fails to be delivered for any reason, we will reship your at no cost to you. We do not guarantee arrival dates or times.
All orders are secured by a 60-Day Satisfaction Guarantee. If you are unhappy with your product for any reason, you may return the unused portion of your order to us for a full refund. To return your order to us for a full refund you must contact us by live chat, phone or email, to request return instructions. Your return instructions will contain for where you are required to return your order, along with a return merchandise authorisation number.
Please note that you pay for return shipping. Packages received at our warehouse without a return merchandise authorisation number will not be refunded, and packages received past the 60-Day Satisfaction Guarantee timeline are also unable to be refunded.
Once your package has been received by our warehouse you will automatically be issued a refund within 48 hours. Please note that it can take 3–5 business days for your bank to post your refund to show in your statement, depending on the speed of the processing bank.
We are available 24/7 via live chat, phone, and email.
Phone: [phone_number]
Email: [support_email]
For fastest service please contact us via live chat, by clicking the icon on our website.
To ensure that your experience is not interrupted, approximately 5 days before your supplies are depleted, you will receive a refill notification email to notify you that a fresh refill of the product and quantity that you originally ordered is being prepared to be shipped, and you agree to be charged the same low price per bottle of the product as in your original order. You will be charged the same price for the same quantity of bottles as in your original order. Each bottle contains a 15-day supply of product. Orders containing 1 bottle that subscribe to the automatic refill service will automatically be shipped every 15 days. Orders containing 2 bottles that subscribe to the automatic refill service will automatically be shipped every 30 days. Orders containing 3 bottles that subscribe to the automatic refill service will automatically be shipped every 45 days. Orders containing 4 bottles that subscribe to the automatic refill will automatically be shipped every 60 days. Orders containing 5 bottles that subscribe to the automatic refill will automatically be shipped every 75 days. Shipping and handling is free of charge. Cancel anytime by replying to the refill notification email ahead of the refill date, or by contacting live chat or phone support. Every refill is secured by our 60-Day Satisfaction Guarantee. Consistent and proper use of dietary supplements and wellness products is essential for optimal results.
After you place an order on this website you may be offered promotional and add-on offers on our order confirmation page and by email. You will have the opportunity to take advantage of these promotional and add-on offers by selecting those that you wish to purchase. These offers may include similar products at discounted rate, upgrades in dosage strengths for the products that you had originally ordered, or express shipping upgrades. If you choose to select a promotion or add-on offer, you will be charged for them in a second subsequent transaction. We will make every effort to ship all products that you order within a 24 hour time frame in the same package as your original order. All promotional and add-on offers are secured by our 60-Day Satisfaction Guarantee.
Please note that our charges will appear on your credit card statement as:
• [site_url] [phone_number] •
[company_name]
[company_address]
Before using a dietary supplement or wellness product that you are unfamiliar with, find out its medicinal properties, research it thoroughly, and consult with your doctor or pharmacist. If you are taking prescription drugs, or have a medical condition, consult with your doctor or pharmacist before use. Dietary supplements and wellness products have shown overwhelming evidence that they work. Just because a small amount works well does NOT mean that more is better. As individuals we all have different constitutions, sensitivities, allergic reactions and possible health conditions. Consult with your doctor or pharmacist on possible interactions and contraindications with prescription medicine. Always check with your doctor or pharmacist before using a dietary supplement. If you are pregnant, nursing a baby, or have a chronic medical condition, such as, diabetes, hypertension or heart disease, be sure to consult your doctor or pharmacist before purchasing or taking any dietary supplement. While dietary supplements are widely used and generally considered safe, you should check with doctor or pharmacist before taking these or any other dietary supplements. If you plan to use a dietary supplement in place of drugs or in combination with any drug, tell your doctor or pharmacist first. Many supplements contain active ingredients that have strong biological effects and their safety is not always assured in all users. If you have certain health conditions and take these products, you may be placing yourself at risk.
We reserve the right to file a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal cases against a client if there is fraudulent use of the website and or theft of products offered on this website.
Your satisfaction is important to us, and we are always interested in making our customers’ experience with our products enjoyable and convenient. If you would like to request custom arrangements, such as bulk orders, and/or ordering additional products, you may email, live chat or call our customer service representatives and we will be happy to discuss your request with you. We cannot accommodate every request, but we do our best to accommodate whenever possible. To ensure the highest quality of customer care, and to be sure that your order is handled correctly, your call will be recorded and archived for future reference.
These Terms shall be governed by and construed in accordance with the laws of [country_name]. Please note, You must comply with all applicable laws and regulations of the country for which the products are destined. Our company will not be liable for any breach by you of any such laws.
You hereby represent and warrant that: 1. You are age eighteen (18) or older. 2. You have read this Agreement and thoroughly understand the terms contained. 3. You further represent that our website has the right to rely upon all information and may contact you by email, telephone or postal mail for any purpose regarding the use of this website.
This Agreement sets forth the entire agreement between the parties. You acknowledge and agree that You have reviewed this Agreement in its entirety, and every part thereof, and that You understand the Agreement. You further acknowledge and agree that You have had the opportunity to review this Agreement and otherwise consult with Your independent counsel as to the Agreement.